Roadside assistant

Kaunas - Lithuania
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Working hours 15:00-00:00.

If you are passionate about delivering top-tier customer support and thrive in high-energy
environments, we invite you to be part of our mission. This role offers a competitive salary ranging from €1653 to €2500, depending on experience. As a Roadside Assistant, you will be a vital part of our team, offering outstanding support to drivers in unexpected situations. We prioritize building strong relationships with roadside assistance professionals and internal departments to deliver a high level of service. Successful candidates may have backgrounds in emergency dispatching, roadside support, or high-level customer service roles. You will excel in a fast-paced team environment, managing multiple events simultaneously, and maintaining a calm and focused demeanor.

Responsibilities

  • Provide the highest level of verbal and written customer support, ensuring drivers receive exceptional assistance.
  • Coordinate towing services in both urgent and non-urgent situations when necessary.
  • Evaluate customer needs and proactively resolve roadside issues with their vehicles.
  • Determine the best course of action for various roadside events, ensuring timely and effective solutions.
  • Communicate owner concerns with our tow provider network, service center staff, and relevant parties to address and resolve issues.
  • Accurately record issues and data into CRM (Customer Relationship Management) and Vehicle Support Systems.

Requirements

  • Previous work experience in a similar role is a plus.
  • Evidence of exceptional abilities, particularly in customer service.
  • Excellent written and oral communication skills in English.
  • Proficiency in written and oral communication in Russian or any other language is a significant advantage.
  • Strong customer service skills and a commitment to exceeding customer expectations.
  • Ability to effectively prioritize tasks and manage shifting priorities.
    Proficiency with MS Windows, Office, and Outlook, with the ability to navigate web browsers and multiple internal systems.
  • Understanding of basic automotive techniques related to towing and vehicle systems.
  • Ability to follow oral and written instructions with keen attention to detail.
  • Willingness to learn new and innovative automotive technologies.
  • Ability to establish and maintain positive working relationships in a team-based environment to achieve common goals.

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Perks of the Job

Competitive Salary

We firmly believe that the key to maintaining a vibrant and dynamic team is to ensure that our employees feel valued and adequately rewarded for their skills, dedication, and hard work.

Continuous Learning

Recognizing that the industry landscape is ever-changing, we provide an array of opportunities for continuous learning and development to ensure that our team remains on the cutting edge of their respective fields.

Development Opportunities

We understand that our employees are our most valuable asset and their growth translates into the company’s growth. That’s why we are committed to providing numerous development opportunities for our team.

Recognition Programs

We celebrate personal milestones and successes, cultivating a culture where each individual feels seen, valued, and part of a larger community.

Team Building Activities

Our company values a positive and collaborative work environment, both in-office and offsite, and enhance cooperation and communication.

Networking Opportunities

We provide opportunities for our employees to network within their professional community. This helps our team members establish and maintain valuable connections.

Perks

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Office

Ateities pl. 4B, LT-52322
Kaunas, Lithuania

Contact Us

info@joingts.com
+370 64305593